FAQ - Frequently Asked Questions
On our homepage you will find everything you want to know, but some questions will still be asked.
1. Where are you going diving on this or this day?
We always decide about the dive site in the morning of the respective day, whereby customer wishes are gladly taken into account.
The weather mainly affects this decision, because we can not reach all dives sites, depending on the wind and wave. And because we don´t know about the weather in the future, we can not answer this question.
Also the amount of divers, as well as their experience and when they were diving the last time.
2. Do we have to make a reservation or can we just pass by?
A reservation is not a "must", of course you can also just pass by. We are however only a small dive center with only one boat for max. 10 guests and accordingly also sometimes full and we have to send diver away. Who signs up first (by email or personally in the shop), dives first. So if you get a response from us with a firm commitment, you can certainlygo diving. So the sooner you log on, the better. In particular for courses, we have only very few places, and a timely reservation is advisable.
Also we get sometimes on Saturday evening mails, someone would like to dive on Sunday. We are not present 24/7, only during our business hours (see right). On Sundays and holidays we have basically closed, unless we have at least 4 diver. How should we organize something on Saturday evening?
So always register on time, please.
3. How is the weather in this period?
Because we can not look into the future, this question can not be answered. In principle, we can say that we have dry season from December to May and rainy season from June to November.
This means that it is rarely raining in the dry season, but it can still be raining, but usually only short shivers and after some time, the sun is back.
During the rainy season it rains almost daily, but not the whole day, often only 1-2 times a day for a few minutes, gladly early in the morning and at night and that´s it. But there are also some days, when it rains almost continuously. Then we also have to cancel the dives sometimes, because it´s forbidden by the coast guard to go out by boat.
Because of the wind and wave, dives can be cancelled sometimes, if the coast guard dicides, it is too dangerous to go out.
Dives are cancelled on maybe 5-10 days per year.
4. Do you offer pickups?
We don´t offer a pickup service anymore.
But if you want, we can organize you a taxi on your costs.
5. How can we reach your dive center?
If you stay in the city, mosty you can walk to the dive center.
From the east and west coast you can take the bus to the city. Then please leave the bus at the "Plaza Barracuda" and follow the coast to the left. After a 3-5 minutes walk you will find us on the left side in the Edificio Galeon with is directly in front of the "Marina de la Casa de la Cultura"
If you are coming by taxi, tell the driver "Marina de la Casa de la Cultura" or "Catamaran to Providencia" which is at the "Playa Tonino", directly right of the Casa de la Cultura.
Click on the map and you can see it bigger.
6. Are you going out every day?
In general, we are always diving from Monday to Saturday. Sundays and holidays, our dive center is closed, except we have at least 4 diver.
On christmas day (25.12.) and new year (01.01.) our dive center is generally closed.
Of course, it is possible, that we have to cancel sometimes dives because of the weather, sickness of the staff or tecnical problems with the boat.
7. Why is our dive center closed on Sundays and public holidays?
We are just a small dive center with a 3-man operation. One instructor, one divemaster and one boat captain and also we can not work on 365 days and also need free from time to time. We also have to pay an additional double salary by law on Sundays and holidays, so we need at least 4 divers to offer dives.
Avenida Newball 1-248
San Andrés Isla
You can also find us on
Horas de oficina
Mo-Fr / Lu-Vie
Sa / Sabado
So / Domingo
and / und / Y
Holidays / Feiertage / festivos
según el acuerdo
News / Neu / Nuevo
We have new pages online: Snorkeling / Schnorcheln and Working for us and Internships in english and german.
New dive sites are online
A new page "FAQ" in english and german is online
Now we have detailed infos about divecourses online
We have more divesites online.
We have new prices from May 2016 on.
Now we have 40 cubik feet stage tanks for diver who need more air and for solo diver.
We are also selling masks, mouthpieces and other equipment in our little shop now.
Now we have our Scpecial Offer of the month for the whole year online.
We have a new pricelist form the first of July 2015 on.
It was neccessary, because everything get´s more expensive and since3 we accept credit cards more and more guests are paying by card and the bank is charging a high fee.
But for cash payments you´ll get a 10 % discount, so the prices are almost the same, if you pay cash like the last 20 years.
Now we also accept Creditcards!
Ab sofort akzeptieren wir auch Kreditkarten!
Ahora aceptamos tarjetas de crédito!